Where is the service available?
How do I request help?
What does it cost?
What happens after I submit a request?
What makes Home Services Link any different than the dozens of other referral services?
Why would I want to use this service?
Can I request more than one estimate for a project?
Are there other benefits of using the service?
Will you help me if there are problems?
Where is the service available?
Home Services Link is widely available throughout the greater Cincinnati, Ohio and northern Kentucky area. Expansions are underway into the Lexington and Louisville, Kentucky areas along with Columbus, Ohio and Indianapolis, Indiana. We will be anywhere homeowners are looking for quality service.
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How do I request help?
Very simple. Either click on the “Request Services” link and send us an electronic request or contact us at the appropriate number for your area.
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What does it cost?
The contractor matching service is free to the homeowner. The homeowner pays the contractor for the services provided. The Emergency Service Program is $59.99/year for the special access to emergency service providers with just one call. Other special fee based programs (Maintenance Plan or Project Consulting) are available at the homeowner's request.
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What happens after I submit a request?
Home Service Link immediately goes into action selecting the best providers for your requests. You can expect to receive a call from the contractor/service provider within 24-hours of submitting your request during the normal workweek, Monday-Friday to set up an appointment for providing an estimate or doing the work. Expect to deal with professional people that will treat your home as if it were their own. Home Services Link will check back with you typically by email to make sure things are moving along satisfactorily and to solicit any feedback upon completion of the work. You can respond when it is convenient for you and not be bothered with phone messages unless you tell us to contact you by telephone. You can also contact Home Services Link at anytime if you have any questions and cannot reach your service provider.
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What makes Home Services Link any different than the dozens of other referral services?
The key difference between Home Services Link and the others is the personal touch and attention to customer service. Home Services Link does much more than just provide leads to contractors and service providers. In addition to the thorough screening process, Home Services Link follows up with the client to make sure they have been contacted as expected and their needs are being met. On larger projects, we may follow-up several times and we will be here to answer your questions and help out if needed. I don't know of many others that do all that to make sure you get your needs met.
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Why would I want to use this service?
So you don't have to maintain a long list of contractors and service providers and their contact information when Home Services Link will do it for you with one call or email. Home Services Link will also make sure the insurance and work performance is continuously up to our standards. You would also use our services if you would like to spend your time on things you enjoy, like family, friends and sports. Knowing that you can make a call at anytime for emergency services and feel confident your problem will be addressed. Home Services Link is here to make taking care of your home easier and less stressful. If that is not enough, Home Services Link will maintain a history of the work performed on your home should you need a record or want to demonstrate when you are selling that the property has been properly maintained.
Other than the ease of getting things done, you might also use our service if you lack the skills, ability or time to perform home repairs, maintenance or improvements. Doing the job right the first times is usually less expensive than having to fix someone else's attempt at a repair along with the damage that may have been caused.
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Can I request more than one estimate for a project?
You most certainly can request more than one estimate for your projects. It is important to recognize if you are getting any value from more than one estimate. If you want multiple bids, you should have a clear understanding of the scope of your project so that the estimates you receive are reasonably close to providing the same scope and specifications. Many times the differences in estimates from quality providers are driven by the materials they use and specific work practices. Getting three estimates just to have three doesn't tell you much and certainly selecting purely on price is not recommended. Understand who is doing your work and how before deciding.
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Are there other benefits of using the service?
Other than more time for you to enjoy your family and other interest with Home Services Link taking care of finding your contractors and service providers, you will have access to newsletters with tips and advice on taking care of your home along with new products and services we have come across that we think could be of benefit to you. We also from time to time offer special savings and programs to our clients and members.
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Will you help me if there are problems?
Home Services Link is here to make sure your needs are being addressed. We don't get calls very often about a problem, but when we do, we get all parties involved to quickly address whatever the issue might be.
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